FAQs

Installation Process

Helpful Hints: The following are answers to frequently asked questions about installations.

Carpet Installations

1. Room Temperature: The temperature in the room needs to be at least 65 degrees for 24 hours prior to & after installation. Be sure the power is on for the installer's electrical tools.
2. Carpet take-up: Existing carpet, cushion, and staples need to be removed before laying the new carpet. You may do this yourself or the installers will do it for a set labor charge.
3. Disposal of old carpet: There is a charge for disposal of carpet taken up by the customer. Installers will not take away old carpet/pad unless specifically directed to do so by the salesperson.
4. Furniture Moving: Unless previously arranged, we'll plan for you to move your own furniture. Check with your salesperson about labor charges if we move the furniture. We do not move; water beds, china cabinets, treasured antiques, grandfather clocks, pianos, organs, slate top pool tables, home entertainment centers, and computers. However, there are moving companies that can be contracted to move these items for you.
5. Baseboards: Due to stiff/rough "action backing" on most carpets, scuffing is inevitable, especially if the baseboards are painted.
6. Doors: The installers will remove and replace your doors unless there is a clearance problem with your new carpet. You will have to arrange for a carpenter to make the necessary adjustments.
7. Carpet Seaming: If the carpet needs to be seamed expect the seams to be visible. In most cases, after the carpet is exposed to some humidity, the yarn "blossoms" and the seam is less obvious.
8. Leftover Pieces: Don't be surprised if you have some leftover pieces of carpet. Most carpets come in 12' widths ( some come 15') and there is a waste factor. In some cases, larger pieces can be bound and used as door mats or small area rugs. Your salesperson will have the amount charged for that service.
9. Carpet Odor: During the installation process, you may be able to detect some odors. This is normal. As with any indoor odor, the key to elimination is ventilation.

Hard Surface Installations (vinyl, Wood, Ceramic Tile, Counters)

1. Room Temperatures: The room temperature needs to be at least 65 degrees for 24 hours prior to the installation and for at least 2 weeks after the installation is completed.
2. Moving Appliances: Although there is an extra labor charge for moving appliances, we encourage you to let the installer remove and replace them. Improper moving of heavy equipment can easily damage hard surface floors.
3. Bathroom Stools and Pedestal sink (Lavatory): If we install vinyl or ceramic in your bath area, the stool/pedestal sink will have to be removed and replaced. You may hire your own plumber or we will gladly arrange one for you.
4. Sinks: If we install new counters in your kitchen or bath, the sink will have to be removed and replaced. You may hire your own plumber or we will gladly arrange one for you.
5. Shoe Molding: Every new vinyl installation will require either shoe molding or baseboards (or both) to cover the edges of the vinyl. If you decided to take up your own shoe molding, you will have to replace it after the installation is completed.
6. Doors: The installers will remove and replace your doors unless there is a clearance problem with your new vinyl, wood, or ceramic. You will have to arrange for a carpenter to make the necessary adjustments. If the doors are off when the installers arrive, they will leave them off.
7. Dust: Since hard surface installations usually involve some cutting or sanding, expect a fair amount of dust.
8. Bubbles in the Vinyl: Some interflex vinyl floors may develop small bubbles shortly after installation. This is normal. The bubbles will usually disappear by themselves within a couple of weeks.
9. Ceramic Tile: Tile floors should NOT be cleaned for 72 hours after installation to let grout cure.
10. Vinyl Floors/Seams: If your vinyl needs to be seamed, wait 24 hours before walking on the seams and wait 72 hours before cleaning vinyl floor.
11. Laminate/wood floors: Allow for delivery 2-3 days before installation for material to acclimate.
12. Hidden Floor Repair: On a remodel job, once the old floor covering is removed it's not unusual to find repair work needed which has not been figured in the price of your job. In some cases our installers can do the repair, but sometimes a carpenter is needed. While this can result in scheduling delays and additional cost, we feel it's best to do the proper floor prep at the time. If we find additional floor prep necessary, your installer will contact you at your daytime phone number.